We currently ship only within the United States.
All of our orders go out within 1-4 business days.
Healed NYC offers FREE shipping on all orders $100 and over (excluding taxes). For shipments totaling less than $100, there is a delivery charge of $5.95. For expedited delivery options and charges, please contact us at info@HealedNYC.com.
Customers are responsible for checking their shipment for damage at time of delivery. Claims for product damaged during shipping must be made within 7 days of receipt of package.
Healed NYC will immediately refund or replace our products purchased under the following circumstances:
Please check your shipment carefully upon receipt to ensure it has not been damaged during shipping. Please call or email our customer service to place your claim for damaged product within 7 days of receipt. Please provide detailed information and photographs if possible related to the product damaged during shipping. We will either issue an immediate refund for that product, or provide a replacement shipment per your request. Any refunds due will be processed within 7-10 business days, and it will be made to the same payment method used for the order. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error.
UNUSED PRODUCT IN ORIGINAL SEAL
Refunds will be issued for products which can be returned to Healed NYC unused and still in their original seal within 7 days from original order date. Please contact Healed NYC for instructions on where to return the unused product. The customer will be responsible for the shipping costs of returning an item and it will be deducted from the refund total. Any refunds due will be processed within 7-10 business days from the date Healed NYC receives the product, and it will be made to the same payment method used for the order.
Product exchanges will not be accepted. You may return any unopened product within 7 days for a full refund, and place a new order for the new products you wish to purchase. Please call/email in advance of placing your order with any questions about which product is best for you.
Email us at Info@HealedNYC.com ASAP to alert us that you will be returning your UNOPENED & original sealed product within the 7-day time limit and to request the Return Shipping Address. Once we receive your package and confirm it’s condition, we will then issue a refund for the unopened product. Please allow 7-10 days for the refund to post to your statement. It will be made to the same payment method used for the order.
If you have any questions regarding our return policy please email info@HealedNYC.com
Your acceptance of the terms of purchase means you agree to and understand the refund policy.
Healed NYC will only accept returns and refunds from purchases made on HealedNYC.com. Healed NYC will not allow returns from a purchase made in a retail store.